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Posts Tagged ‘twitter’

Crafting High-Performing Promos for Email and Social Media Channels

Friday, July 30th, 2010

You’ve got your OTA offers out, your auction site offers, your email offers and now your Twitter and Facebook offers. Do you know what promotions are returning the best bang for your buck? Chances are if you are offering the same thing through all the different channels you aren’t targeting users enough and could be missing out on revenue and engagement opportunities.

If the saying that no two guests are alike is true, then it also rings true that no two marketing channels are alike – especially when it comes to social media and email. The good news is that there can be overlap.

According to a recent ExactTarget report shared with eMarketer, while email subscribers still make up a majority of engaged followers, there is actually a little overlap in email, Twitter and Facebook fans. This highly-engaged four percent of users are every marketers dream, but how do you increase that number for your brand and continue to keep fans of individual channels happy? Get back to the basics, know your audience and diversify your offers.

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Proof that Social Media can Help your Hotel’s Business

Monday, November 2nd, 2009

Twitter bird

By now you have probably read many articles about how Twitter can help increase business at your hotel, but are you convinced? Really the best way to find out is to try it for yourself and see if it generates any business for you. It may not happen automatically, but over time you will very likely bring in new bookings through Twitter.

We recently interviewed Juli Lederhaus, The General Manager at the Hawthorne Hotel, about how blogging has helped her increase business. Juli has also embraced the use of Twitter and has 327 followers. She enjoys the personal connections with her guests and tweets about new blog posts, special events, and just about anything she believes will be useful or helpful to her guests. Juli states that she has generated many new bookings through Twitter and shared the following example with us.

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Chris Brogan Interview – Hotels that Listen in Social Media Generate Business

Wednesday, October 28th, 2009

Chris Brogan was very busy running the show at the 2009 Inbound Marketing Summit in Boston, MA, yet being the cool guy that he is, he took the time to share his own insight with us on how hotels should be using Social Media.

Chris is President of New Marketing Labs, and one of the masterminds behind the Inbound Marketing Summit Conferences. He is also the co-founder of the PodCamp new media conference series. His blog ranks #1 on the Ad Age Power 150, and in the top 100 on Technorati. Chris is the co-author of the New York Times Bestseller, ‘Trust Agents,’ with Julien Smith. Trust Agents is about using the web to build influence, improve reputation, and earn trust, as explained on the cover of the book.

Tom O’Rourke, founder/president of O’Rourke Hospitality Marketing caught up with Chris at the Summit, and asked him his thoughts on how the Hotel Industry should be using Social Media. Tom explained to Chris that many General Managers of hotels are thinking of getting into social media, but they aren’t too sure how to use it, or how to staff it. Many are not sure how it is going to help them in the business. He asked Chris what he would recommend to these general managers.

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5 Ways Hotels can Improve and Track Return on Investment from Twitter.

Thursday, April 30th, 2009

There is a reason why everyone is talking about Twitter. It works – really it does! Many hotels are skeptical about opening a Twitter account. Some hotels think they don’t need it, some think it will add more work, and many just don’t know how to use it.

Then you have the hotels that send Tweets on a regular basis. They instantly update their followers about events, announce special offers, and promptly answer questions. All this and it’s free! Hotels that use Twitter have nothing to lose and everything to gain.
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