http://blog.orourkehospitality.com/2009/10/southwest-airlines-leverages-social-media-tools/ Mon, 13 Jun 2011 13:36:26 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://blog.orourkehospitality.com/2009/10/southwest-airlines-leverages-social-media-tools/comment-page-1/#comment-37601 Getting pregnant after miscarriage Mon, 10 Jan 2011 23:15:20 +0000 http://blog.orourkehospitality.com/?p=750#comment-37601 After reading it I thought it was highly enlightening. I appreciate you taking the time and effort to place this short article along. Just as before I discover myself spending way too much time both reading and also leaving comments. However so what, it absolutely was still worth it! After reading it I thought it was highly enlightening. I appreciate you taking the time and effort to place this short article along. Just as before I discover myself spending way too much time both reading and also leaving comments. However so what, it absolutely was still worth it!

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]]> http://blog.orourkehospitality.com/2009/10/southwest-airlines-leverages-social-media-tools/comment-page-1/#comment-484 MetroplexInteractive Fri, 30 Oct 2009 21:03:51 +0000 http://blog.orourkehospitality.com/?p=750#comment-484 The US airline industry has proven slow to adopt social media as a tool for engaging and communication with customers. No surprise considering airlines continually receive low marks for communicating with passengers especially during weather, system or mechanical related delays. Southwest Airlines is a standout given their dedicated staff monitoring social networking sites like Facebook and Twitter for passenger comments both good and bad. By monitoring what their customers are saying online, Southwest can address negative issues faster and continue programs receiving positive comments. The US airline industry has proven slow to adopt social media as a tool for engaging and communication with customers. No surprise considering airlines continually receive low marks for communicating with passengers especially during weather, system or mechanical related delays. Southwest Airlines is a standout given their dedicated staff monitoring social networking sites like Facebook and Twitter for passenger comments both good and bad. By monitoring what their customers are saying online, Southwest can address negative issues faster and continue programs receiving positive comments.

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